I Thought You Had A Two Bedroom?

Telephone fair housing training is a key component for the compliance department in multifamily. Apartment rental offices receive many telephone calls each day. Questions such as: Are there available apartments? What is your screening criteria? and many others may be asked on any given day. How an employee answers can cause the caller to have expectations of an apartment community. These expectations may or may not be realized when that person visits or makes application. Any contradictions in information may be assumed to be a result of housing discrimination. For example, one of the most common issues occurs when a tester calls and is told there are available two bedroom apartments. When the tester arrives at the apartment community the next day, he is told there are no available apartments.