Fair Housing Training For Maintenance Staff

The maintenance team typically has the most contact with residents at apartment communities, especially in the apartment homes and daily casual contact. This creates a potentially huge opportunity for fair housing compliance liability and a huge need for compliance training. A basic understanding of the requirements and effective compliance strategies is essential for the successful practice of fair housing by maintenance professionals.

Areas Covered

• Protected categories
• Appearance of discrimination
• Sexual harassment
• Customer service and fair housing
• Disability considerations
• Accommodations and modifications
• Professionalism best practices

Learning Objectives

• Ensure awareness of current Fair Housing requirements and suggested strategies for effective compliance.
• Create policies and workflows that support compliance with fair housing laws.
• Understand special considerations required for the effective practice of fair housing by maintenance staff.
• Enable compliance with the expanded definition of harassment for fair housing.
• And much more!!

Bonus Handout

A PDF workbook with content and links to useful resources including access to HUD/DOJ guidance memos.

Who Should Attend

Property Manager/Supervisor, Community Manager/Director, Leasing Manager, Leasing Professional, Maintenance Supervisor