The Fair Housing Institute, Inc.
We provide comprehensive fair housing online training to protect you, your property and your company.
How do you handle a relay operator phone call in the leasing office? What are some fair housing best practices? Join us as we discuss the do’s and don’ts of handling relay operator calls.
Estimated reading time: 4 minutes
[Read more…]ESA or emotional support animals continues to be one of the most talked-about fair housing concerns. The more we clarify and educate the many different scenarios that face property management staff, the better equipped we all can be to avoid a fair housing complaint.
Estimated reading time: 6 minutes
[Read more…]What is fair housing drive-by accessibility testing? How can it impact your properties? Join us as we discuss how a simple car ride can turn into a lawsuit costing you thousands of dollars.
Estimated reading time: 3 minutes
[Read more…]Do customer service and fair housing go hand in hand? Can you have one without the other? This episode shows how superior customer service is the key to fewer fair housing complaints.
It stands to reason that any company with good customer service training will have fewer fair housing complaints. Customers that feel honestly heard primarily during upsetting circumstances are less likely to feel discriminated against or file a grievance. So how can you ensure that your customers/residents are receiving superior customer service?
Estimated reading time: 4 minutes
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Fair Housing is a complicated and ever-changing subsection of the law. Combined with state and municipal laws that can vary greatly, proper training becomes even more critical.
Estimated reading time: 3 minutes
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What does the executive order signed by President Biden on January 25, 2021, mean for the housing community? With the updated guidelines, what can we expect from HUD (Department of Housing and Urban Development) regarding sexual orientation and gender identity, and what should we be doing now to avoid any appearance of housing discrimination against LGBTQ+ prospects?
Estimated reading time: 3 minutes
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The Fair Housing Act makes it illegal for a housing provider to attempt to influence where a prospect lives due to the prospect’s race, color, religion, national origin, sex, familial status, or disabilities.
Estimated reading time: 7 minutes
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Diversity, equity, and inclusion. What does it have to do with fair housing? Our special guest, Jen Piccotti from Swift Bunny, discusses how we as an industry need to do more than check a box. We need to build a culture.
Estimated reading time: 4 minutes
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We are happy to have Brandon Ball from Wesley Woods Senior Living and George Tucker from Campbell-Stone join us again to tackle perhaps the most difficult fair housing topic: Mental health challenges and senior housing.
Estimated reading time: 4 minutes
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Senior housing comes with its own unique set of challenges regarding reasonable modifications or accommodations. We are joined by two industry professionals, Brandon Ball from Wesley Woods Senior Living and George Tucker, from Campbell-Stone. They share their experiences and fair housing best practices that allow them to offer superior customer service balanced with fiscal responsibility.
Estimated reading time: 4 minutes
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